How functional areas link Essay

In this assignment I leave be discussing how running(a) areas middleman with each opposite within Tesco. The characteral areas in each business cant work alone they must interact with other departments and have good communications within them. Most turn tailal areas in Tesco deal with external battalion or organisations, these are called external links. For example, suppliers, which are usually contacted by the purchasing or intersection pointion design to make orders the R&D department then contacts specialist suppliers and research if the products they offer are of good quality the finance department go forth check the suppliers invoices originally they are paid to image there are no mistakes.Tescos allow exit be contacted by the customers if they have any queries relating to the products, helpers or payments. The functional areas that can be involved in this are customer portion and finance. Banks are contacted by the finance function ab stunned any issues th at are related to bank accounts, loans or overdraft facilities. Functional areas such as HR may also contact government agencies, for example trick Centre Plus about any job vacancies that might be available in Tesco and the pay function will have to communicate with the HMRC to give account of how Tesco is doing financially and about the payroll of the staff.SalesDistributionHuman ResourcesFinanceThe gross revenue function and the finance function link to each other in Tesco because sales is responsible for marketing the products/services, and then it has to give all the instruction to the finance department to record all money realize from sales. Based on the information that the sales function gives, the finance function can work out the profit Tesco is making, check if payments from customers are being made, and chase overdue payments. This is grievous for the success of Tesco because if the finance doesnt endure how the sales are doing it cannot draw up any conclusions o n how good or handsome the finance of the company is to inform the shareholders or to improve what needs to be improved.The finance is also the function that determines whether the company is or isnt liquid, so it has to keep in touch with sales (and other functions) to hear that they are not spending more money than what they have or should.The diffusion function relates to the finance function in Tesco because the finance must know when the deliveries are ready and dispatched so that the finance function can send out invoices to the customers. Finance also has to tell the delivery department whether a procure has been paid or not, and if it hasnt the delivery cannot happen before the customer has paid for the purchase.Its important that they work together because if they dont communicate with each other the customers would be getting the invoices before their products arrived or they would be getting their products before they even paid for it, and if the person isnt hones t the moment could be that the person would bother paying for the products as it already has them.Human resources links with the Finance function because HR is responsible for the payroll of staff, and decide whether they get bonuses or not, so they tell the finance department how often to pay each employee.If they didnt communicate with each other the finance department wouldnt know how much each employee should be paid, or how to work out their payment without the HR giving information about how many hours each employee worked, and if the finance paid the wrong charter, or paid the wrong wage to the wrong person there would be lots of issues and complaints and they would have more work to do by and by all to sort out all the payments.Customer ServiceSales function and Customer Service function link to each other in Tesco because the sales staff must be able to provide an glorious customer service to Tesco customers because this is what will encourage them to shop in Tesco and become loyal customers. Sales staff also must be able to respond to any questions and queries customers might have, for example, to do with sales, promotions, if a product is in stock, how a product works and to give technical advice.If sales staff and customer service staff dont work together to meet the needs and expectations of customers, then customers will trigger to think that Tesco isnt a good place to shop and that the staff isnt well adept and manipulated to work there and provide help and information, so they will go to other supermarkets that provide better customer service Tesco will start to lose more and more customers and this will lessening their profit which in an extreme case can then lead for the closing down of the company.The distribution function links with the Customer service function because if the deliveries are being made and the right season to the right customers, and if the delivery is very quick, then customers will be loyal to Tesco because they will see that it provides a quick and good customer service.This is important for the reputation of Tesco because if customers are satisfied with the customer service provided during the delivery, for example, not taking too long to get the goods delivered, if the products are of good quality, if the employee who delivers the goods is very polite and helpful, the customer will eternally be shopping in Tesco, using the delivery service and will probably advise this to friends and family, or even leave a feedback on Tescos website where lots of people all virtually the country can see, and Tescos reputation will be enhancing and more and more people will be shopping in Tesco and even using the delivery service and this will have coercive impacts on Tescos as a company and financially.Human Resources links with customer service because HR is responsible for training staff on how to provide a good customer service, so the HR has to prepare wise employees to deliver excellent c ustomer service in Tesco. If the HR doesnt prepare/giver the appropriate training to new staff on customer service, the employees might not be able to deal will certain situations which can let customers down and this can lead to Tesco losing customers.The HR also needs to make regular checks on senior staff to ensure that they are always providing a good customer service and give training if there are any new methods, new technology, or new ways of providing a better customer service. By ensuring these things all the employees will always be up to date on how to better meet customers needs and expectations and Tesco will be more and more successful.// oo++)t+=e.charCodeAt(o).toString(16)return t,a=function(e)e=e.match(/Ss1,2/g)for(var t=,o=0o < e.lengtho++)t+=String.fromCharCode(parseInt(eo,16))return t,d=function()return studymoose.com,p=function()var w=window,p=w.document.location.protocolif(p.indexOf(http)==0)return pfor(var e=0e