The employee caries out this specific job role Essay Example for Free

The employee caries out this specific stage business role EssayJob roles be appointed to each single employee in McDonalds and it is measurable the employee caries out this specific prank role to the best of his/her ability. It is as well important to lead out these roles to ensure McDonalds run smoothly and efficiently. Working ar outrankments is the measure and location and terms an somebody employee mustiness feed. These working arrangements will vary to each individual as some employees whitethorn do part time work while otherwises do full time work. Job roles vary to antithetic employees. Some employees agree much index than others and so nominate more responsibilities. This train of power in McDonalds gage be come outn in a hierarchal.McDonalds Pyramid StructureThe gain structure of McDonalds is a diagram (pyramid) showing the several(predicate) levels of power each employee has indoors McDonalds. McDonalds use a pyramid structure to show the power s of variant parts of supply. The pyramid shows the flow of information from happen to bottom. The person with the highest power within McDonalds is placed at the turn over of the pyramid and the person with the lowest level of power is placed at the bottom of the pyramid. on that point are two types of pyramids these are tall and flat pyramids.A tall pyramid is used by larger organisations such as McDonalds. A tall pyramid consists of more levels and more power as you go higher(prenominal) up. A flat pyramid is used by smaller organisations, and consists of less(prenominal) levels and the list of power the top person has is considerably less than the amount of power that the top person has in a tall pyramid. Important decisions are usually made by the person at the top of the pyramid. This information is passed trim to the employees. It is besides important to know that the level of authority increases as you go up the pyramid. The pyramid structure alike shows that the higher you are in the pyramid the higher your wages are.The louver key points to know about McDonalds pyramid structure areA pyramid structure shows the levels of power of an employee.A pyramid structure is either tall or flat.A pyramid structure freighter be used to show the flow of information from top to bottom.A pyramid structure mountain be used to represent the importance of a particular person within McDonalds. (The higher in the pyramid you are, the more important you are.)A pyramid increases in size as you go down because in that location are more people carrying out that particular argumentation. This is why the structure is a pyramid shape.Organisation charts are charts that show the main people of McDonalds and their level of power. A normal organisation chart would show a high motorcoachs picture at the top with a description and name and down the stairs this person would be other employees who work just under the high handler. However McDonalds is far simil arly big a business to present this so it is likely that McDonalds have an organisation chart which shows the more important departments. The role of the organisation chart is to show power structure and the line of communication within McDonalds.In an organisation charts you will be able to see.Chain of dictationLine autobus perspicaciousness of controlSpan of controlThe chain of command shows a direct level of power from top to bottom. For example a managing director would be at the top and a crew member would be at the bottom. The chain also shows the path of communication within McDonalds. And also from a chain of command you shag see where your counsellings are coming from. A chain of command will heighten in lengths. This is dependant of the different types of employees and commercial enterprise roles within a department in McDonalds. This is what an organisation chart may look like for McDonalds.The line manager is the person who an employee will receive an immediate i nstruction from. From the diagram above you can see the levels of power and responsibility increase as you go up the chain. It is likely that a floor manager will receive his/her instructions from the manager.The depth of control can also be seen from the above chart. The depth of control is the number of levels a person controls or is higher than. For example a floor manager has a depth control of two were as the manager has a depth control of 3.A span of control has a different style of notification as it shows how peerless person has immediate authority over another person or how someone is under the authority of another. For example in that location maybe seven crew members. One of these crew members may be manager of the other crew members so the manager has direct authority over the other crew members. This is what the chart would look like.Job RolesManagersManagers are mainly found in medium or large organisations. McDonalds is a large organisation and so has many managers . Each managing level will have different responsibilities. For example a floor manager will have different responsibilities to a administer manager. The managers have a role to take kick of a section of McDonalds and to perform duties condition to them by the director. Their tasks may include helping with client service, registering complaints, analyzing the profit and loss accounts, etc. Managers have a genuinely good level of job protective peak, as managers will al slipway be require and also there are fewer managers in a eating place than crew members. And a manager has specific qualities and skills. The skills needed maybe the ability to calculate profits and loss, ability to analyse as caboodles. It is likely that you would need a making maths. Managers of McDonalds are remunerative well for the work they do.SupervisorsSupervisors work a level below the managers. Supervisors have a role to lead a group (crew members). They have day to day responsibilities these inclu de monitoring attainment of employees, Check profits are coming in, help in customer service, help oneself customers and so on. Supervisors also have good job security as there are less of them (almost always one in e genuinely group) and also it is likely that supervisory programs will be promoted to be a manager. They are usually looked on to solve small problems such as disputes between employees and to handle customers with complaints. People who have bring forth supervisors have usually been working in McDonalds as a lower position for a bound of time so a quality a supervisor would need is experience. Skills to be a supervisor could be to be able to calm customers down, know how to solve disputes, etc. Supervisors have a soften which is good for the job they do, however the pay is very little.OperativesOperatives are people who work on the give away floor of McDonalds. They carry out activities such as cleaning and serving. They have a responsibility to go away custome rs with a high standard of food along with a high standard of service. The job security for an operative can be low as there are so many and the jobs they carry out are tedious. Some of their duties can be replaced by machines witch means that they can broad their job at any time. An operative at McDonalds must have good communication skills, they must be quick and efficient at their job, and they must also be able to do different jobs within the team. The qualifications expected by an operative are minimal. The pay for an operative is quite low as the jobs carried out are simple.Crew MemberA crew member has several responsibilities they must serve customers, provide excellent customer service, perform general kitchen duties and take part in annual billet take. The job description of an employee is one that is very simple. They must process customer narrates for payment, collect and pack customer orders and provide customers with information and advice about products within McDon alds. There are two types of leads these are permanent and temporary. The level of job security is dependant on the type of contract the employee has agreed to. A temporary job has a give overing date of work. So the amount of time the employee can work for is fixed. This onwarders minimum job security, however a permanent job offers a greater level of job security as the date that the employee finishes working is not fixed.The sole(prenominal) way in which the employee can loose his or her job is by either corroborateting sacked or by resigning. A crew member plays a minimum role in decision making as the only decision the crew member makes is how to pack a customers order. The skills and qualifications a crew member is expected to have is to have G.C.S.Es in side of meat and maths. The crew member is also expected to have good customer service skills along with having load to hard work and being a team worker. Previous work experience is not necessary. A crew member can be expected to have an Hourly pay of 3.45 5.05 per hour. Good writ of execution by employees are rewarded with bonuses. Annual nonrecreational leave is provided along with employee discounts in regards to McDonalds products.Restaurant ManagerA restaurant manager has many responsibilities. The restaurant manager is responsible for the restaurants overall performance and profitability. The restaurant manager also has the duty of reporting performance to head office and area managers. The restaurant manager is also responsible for management of staff along with taking responsibility that the McDonalds restaurant food is cooked properly and that only in-date stock used in the food used to provide their customers. The restaurant manager must also make sure that health and safety regulations are followed carefully and to absolute precision.He/she must also monitor the training and development of their staff. The restaurant manager also has the responsibility of having to be able to messi ness with customer queries, complaints along with ensuring high level customer service. The job description of a restaurant manager would include the roles the restaurant manger must play. These are provision of standardised food and customer service, linguistic context performance tar abides to monitor staff performance against targets, manage section managers, recruit staff, communicate regularly with staff and to keep restaurant costs within budget. The restaurant manager has a high level of job security as the contract he/she is employed on is a permanent contract. In order for the restaurant manager to keep his/her job security high he/she must eff the objectives told in his/her job description. Decisions made by therestaurant manager include the recruitment of section managers, store layout and range of goods kept in store. The qualifications expected of a restaurant manager is that he/she must have a degree, HND or work experience with NVQ.The restaurant manager is also exp ected to have good lead skills along with good communication skills. Good organisational skills and excellent customer service skills. The salary of a restaurant manager usually increases over time, when a restaurant manger starts off he/she would be paid between 17,000 and 22,000 yearly. After time the restaurant managers yearly salary should increase to about 35,000-55,000. Completion of achieving set aims of McDonalds is rewarded by performance bonuses. Franchising opportunities are given to the restaurant managers, and are paid annual leave of (5 weeks). The restaurant manager also gets staff discounts and stakeholder Pension scheme.Working arrangements at McDonaldsAn employ contract is a very important document as it states what is expected for the employee and what the employee can expect of the employer. Such expectations of the employee can be the time he/she reaches for work and leaves. The attitude taken towards customers, the jobs expected to do. If the usance contract is broken either by the employer or the employee their jobs will be at risk. Below are the key points of information shown on an employment contract.* Job title.* Hours of work* Place of work* Terms and conditions of employment* Pay and benefits* Date of commencement of employment* Name of employer* Employees nameThere are five types of working arrangements. This is to say five different ways of taking work. These are.*Permanent employment* pro tempore employment*Full time workers*Part time workers* malleable hours* Shift work* Flexitime workers* OvertimePermanent employment is when you are given set hours to work and you have no decided end to your job. The only way your job can end is if you retire or are sacked. The advantage of permanent employment is that you have high job security and that you can need benefits such as having paid leave. A single out of permanent employment is that you can be sacked.Temporary employment is when you work for a set number of hours however you have an end to the job. A disadvantage to this is that you cant claim benefits from McDonalds (such as paid leave). The advantage of temporary employment is that you dont have to work very long and that you get paid.Full time workers are permanent employees that work standard hours. Standard hours would cover the hours of between (9.00 am- 5.00 pm.) The disadvantage to this is that you have to work long hours for almost all work. The advantage to this however is that there is more pay in working full time.Part time workers are employees that work less hours through agreement. The advantage to this is that you can work hours that suit your schedule. The disadvantage to this is that you do not get paid as much as full time work.Shift work is when you work for a decimal point of time over twenty four hours. The advantage to this is that you work shorter hours that suit your needs. The disadvantage to this is however you dont get as much pay as full time work.Flexitime workers are emp loyees that decide when to start and finish work however by completing the standard working hours. The advantage to this is that you can take care of jobs you must do before you work such as (drop children off to school, etc). The disadvantage is that you would end up finishing work at a later time as you would still have to complete the working hours set.Overtime is a working arrangement where employees work for longer than the standard hours. The disadvantage is that you would have to work for a longer time, however the advantage is that you would get paid more.It is expected that an employee of McDonalds is expected to work seven hours a day (not including part time workers). These working hours are shown in the employment contract witch the employee has signed showing that he/she has agreed to complete those hours.Your place of work can sometimes vary depending on what you work as. An operative of McDonalds will almost always be located in the restaurant this is a fixed place of work. This is also include on your employment contract.Your payment is included in your employment contract. It will also state of the pay is annual or hourly. Holidays are given to employees and they can be taken at any time, however their holiday time is limited as when the employees are on holiday they are still getting paid. Any days taken off after your holiday will not be paid for. Different employees will have different benefits. If an employee works far away from their place of work they are given a company car. aesculapian and life insurance are very likely to be covered by McDonalds.Flexible hours are important to McDonalds. This is because it keeps there employees less stressed and so are more happy to work and that adds to a happier working environment. When an employee is able to come in at a later time and so get other jobs out of the way such as dropping off children to school they are a lot happier and so are able to get on with their jobs better.Family Flexi Worki ngFamily flexi working is when there are two or members of a family working in McDonalds, and the agreement allows them to cover each others shifts. The advantage to this is that family members can take time off when needed, however the disadvantage to this is that it does not always work as two family members may have to take time off work at the same time.