How Best to Manage Change in the Bpo Sector , a Case Study

CHAPTER 1: INTRODUCTION 1.1 BPO sector in Mauritius As stated in the website offshoring times, it is in 2003 that Mauritius has decided to diversify its economy which traditionally relied on manufacturing, agricultural, tourism and financial sectors. Making Mauritius a knowledge-based, hi-tech cyber island and so got on the move with the aim of making Mauritius a strategic regional hub for Information Communication Technology (ICT), BPO and some other development technology operate. Foreign direct investment lo surroundy followed suit. Since 2004, it is the Outsourcing & Telecommunications connectedness of Mauritius (OTAM) that regroups the call centres and the BPO operators in Mauritius. Currently, 22 members are registered with OTAM. Mauritius has been investing a lot in the building of cyber towers and business parks to expect the appropriate structure to make the country become a cyber island. In addition to this, as mentioned in an article be by Jason Benedi ct in Momentum Magazine, Mauritius is well on there way to make this vision a secular concern as Mauritius has IP protection legislations and has liberalised telecommunications. This is a proficient value for Mauritius as many African countries are nonvoluntary to grapple such step.

Another advantage that makes Mauritius an attractive holding for BPO and call centre services for the Francophone world is its bilingual workforce. In addition, wear out appeal is lower compared to other francophone countries. fit in to Jason Benedict, the ICT sector in Mauritius is very successful with an annual prayer rate of 25 % and the market is already occupied ! with hundreds of firms, including some(prenominal) major ICT players. This growth is bound to increase with the financial crisis in the world, as the European companies in score to reduce cost will develop transferring some of their business operations to extraneous provider give care the call centre services in Mauritius. 1.2 Company profile: Airmate Ltd Airmate Ltd is a freshly...If you want to give birth a full essay, order it on our website: OrderCustomPaper.com

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